Distance Sales, Cancellation and Refunds

Last updated: 2026-08-06

Seller

For card payments the seller is Polar Software Inc. acting as merchant of record; invoicing and refunds run through them. For bank transfer (IBAN) and crypto payments the seller is Mystica directly: Title: Elif Alev Ahmet Turhan · Address: Nispetiye Mah. Aydın Sok. No: 9/37, Beşiktaş/İstanbul 34347 · Email: support@mystica.club

What is being sold

A Mystica Premium subscription — access to digital content and services. Delivery is immediate and electronic: premium opens the moment payment is confirmed. There is no physical delivery.

Right of withdrawal

Under Article 15(1)(ğ) of the Turkish Distance Contracts Regulation, the right of withdrawal does not apply to intangible goods performed instantly in an electronic environment and delivered immediately. Because premium opens as soon as you confirm payment, that exception applies and you are deemed to have accepted it.

Even so: 14-day refund

Although not legally required, we refund unconditionally within 14 days of a first purchase if you have barely used the service. For renewals, we refund if you ask within 7 days of the renewal and there was no usage in that period. Write to support@mystica.club; refunds go back the way you paid.

Cancelling

You can cancel a card subscription in one click via “Manage subscription” in the app. Cancelling stops the next renewal; your premium access continues to the end of the period you paid for. Bank transfer and crypto payments do not renew, so there is nothing to cancel.

Crypto payments

USDT payments cannot be reversed on-chain. Your refund right still stands, but a refund is made at the rate on the day you request it. Funds sent on the wrong network (anything other than TRC20) cannot be recovered.

Contact

Refund, cancellation and invoice requests: support@mystica.club