Account and Data Deletion

Last updated: 2026-08-06

Deleting your account in the app

Open Mystica → Profile → “Delete account”. Once you confirm, deletion happens immediately and permanently — there is no waiting period, no confirmation email and no undo.

Deleting data without deleting your account

You do not have to give up everything. Journal and dream entries can be deleted one by one from the Journal screen, and journey records from the Journey screen; a deleted record is removed from the database while your account and everything else stays. If you want something deleted that is not listed here, write to the address below.

If you cannot reach the app

If you have lost your phone or already removed the app, write to support@mystica.club from the email address the account was opened with. We complete the request within 30 days. Because deletion cannot be undone, we may need to confirm the request really comes from the account holder.

What is deleted

Your account and profile details (email, name, birth date, birth time/place, sign, intention); your tarot readings and saved readings; your journal and dream entries; your mood check-ins; your favourites; your journey and progress history. All of it is removed from the database, not archived.

What is kept, and why

Only payment/order records. These are accounting records that Turkish Commercial Code Article 82 requires to be held for 10 years, and the payment provider (Polar or Coinflux) holds them independently in any case. Once your account is deleted these records cannot be linked back to you: they contain no name, email or other identifier — only a reference to an account that no longer exists.

Your premium subscription

Deleting your account does not by itself cancel a card subscription. To stop being charged, cancel via “Manage subscription” first, then delete your account. Bank transfer and crypto payments do not renew, so this step does not apply. Deletion does not create a refund entitlement for the remaining subscription period — see the Refunds page for those terms.

Contact

Deletion requests and questions: support@mystica.club